Help Center

Frequently Asked Questions

When I will receive my order?

Who will deliver my package?

What if my order will arrive broken?

What if my tree is loosing leaves?

Can I return my ecosystem?

Is it possible to wrap it as a gift?

Can I change the shipping option?

I observe too much condensation water inside.

How to clean glass of my ecosystem?

Is it possible to make the ecosystem in my own vase?