It usually takes 1-3 weeks. It depends on your location. You can find more info at Shipping page. You will receive an email from us about coming delivery in delivery day.
We are making sure that all orders are delivered in perfect condition, that's why we always check your package last time before knocking the door. It is almost impossible that you will get broken ecosystem.
Please make sure that your package will be in good hands if you are not able to pick it up by yourself. Please tell the responsible person to handle it with care, without shaking and sudden moves.
Yes, you can return or exchange you ecosystem within 1-3 weeks after purchase. It has to be in perfect condition with original label and proof of purchase.
Please contact us first, maybe we can find the better one for you! If not, you can bring your jar to our official store in Zoetermeer (Willem Dreeslaan 172), we will take care of it.
If your ecosystem is not transparent all the time it means that temperature outside and inside the jar is not similar. Usually it happens in the morning when is cooler than inside the vase. You can leave it, don't worry, or leave it open for one night until excessive water will evaporate, then clean gently the vase from inside with a tissue.
You can do it easily with a tissue and few drops of harmless glass cleaner on it (choose one without alcohol or vinegar). Just open a lid and gently clean it with a hand from inside.
Yes it is always possible! We have done several very nice projects and we are always happy to create something extraordinary! Don't hesitate to contact us!
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