We are making sure that all orders are delivered in perfect condition, that's why we always check your package last time before knocking the door. It is almost impossible that you will get broken ecosystem.
Please make sure that your package will be in good hands if you are not able to pick it up by yourself. Please tell the responsible person to handle it with care, without shaking and sudden moves.
If your ecosystem is not transparent all the time it means that temperature outside and inside the jar is not similar. Usually it happens in the morning when is cooler than inside the vase. You can leave it, don't worry, or leave it open for one night until excessive water will evaporate, then clean gently the vase from inside with a tissue.